Longevita refers patients from the United Kingdom to qualified surgeons who perform
hair transplant, plastic surgery, cosmetic dentistry and eye surgery at internationally
accredited private hospitals in Turkey.
Longevita also has offices in Istanbul and Izmir, and is looking to expand its
INTERNATIONAL PATIENT RELATIONS team in line with the firm's current business
growth.
JOB DESCRIPTION
● Attend medical appointments with patients during consultation, procedure,
discharge, check up and provide translation where necessary
● Maintain regular dialogue with patients prior to arrival, while they are in Turkey
and after they go back to their home countries
● Identify cross selling, up selling, patient referral opportunities where possible
and collaborate with the sales team for execution
● Get patient reviews and take pictures/videos with patients prior to their
departure
● Follow up treated patients, check up on their recovery by obtaining information
at regular intervals and advise best course of action for excellent surgical
results
● Respond to after care enquiries, arrange revision surgeries or resolve
complaints according to company policy
● Contribute to the patient loyalty program by constructing a portfolio of satisfied
treated patients, retaining relationships and winning their referrals
REQUIREMENTS
● Degree from English translation and interpretation,
English or American language and literature, International Relations, related academic programmes taught in English
● Fluency in formal written and spoken English, additional Western European
language is a plus
● Minimum of 2 years experience in a customer facing role, preferably in a
healthcare services environment
● Organisational skills, multi tasking expertise, interpersonal skills,
communication skills, self motivation, persistency and performance under
pressure
● Flexibility in working hours and days including weekends when required
● Prior experience with CRM software is a plus
