JOB DESCRIPTION
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Collect documents from patients and review them to make sure their accuracy to company policy
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Liaise with the medical team to confirm surgical suitability based on medical history forms of patients
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Manage clinical calendars, appointment availability and bookings
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Assist patients with their planning process towards the surgery date including pre-operative advice, travel, accommodation and transfer arrangements
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Provide support over the phone, email, ticketing system and instant messaging to make, amend or cancel reservations
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Schedule appointments with surgeon(s) and make bookings with the hotels and airport transfer companies
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Submit purchase orders to all vendors and update them whenever necessary
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Prepare itineraries for patients coming to Turkey including their flight information, pick up and drop off dates/times, accommodation details and medical appointment timeline
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Contribute to retention efforts by highlighting the benefits of the firm's service offerings
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Identify cross selling, up selling, patient referral opportunities and collaborate with the sales team for execution
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Provide back up cover for patient hosts
REQUIREMENTS
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Degree from Tourism administration, English translation and interpretation, English or American language and literature, International Relations
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Fluency in formal written and spoken English, additional Western European language is a plus
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Minimum of 2 years experience in a customer facing role with a proven track record, preferably in travel or hospitality industry
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Multi-tasking and time-management skills with the ability to prioritise tasks
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Ability to communicate and negotiate effectively
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Flexibility in working hours and days including weekends when required
- Prior experience with CRM software is a plus
BENEFITS
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Base salary and performance linked bonus
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Private health insurance
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Apple iPhone, laptop computer, meal card
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Minimum two professional trainings every year
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Rotation opportunity across different roles and offices
- Company sponsored holiday to exotic destinations on meeting targets every year
To apply please send your CV to [email protected]
