Job Description
· Technical support for the entire MicroStrategy Business Intelligence product suite – we will teach you and provide certified training
· Dedicating his/her time to resolving customer issues
· Contributing to the growth of our Knowledge Base and identifying ways to increase customer satisfaction
· Being open to constant development by participating in Internal Training Programs
Qualifications
· Strong analytical skills
· Minimum 2 years of working experience
· Curious mind with the aptitude for problem solving
· Fluent English, written and spoken is a must
· Strong communication and customer- facing skills
· Team player- always willing to give support to others and ask for help if needed
· Good time management skills. Able to prioritize tasks effectively
· Computer literacy and a technical background is a big plus
· Non-technical candidates will be considered if all other requirements are met
· Availability to work from 3:00 pm till 11:00 pm
Additional Information
· We offer employment contract with 40-hour work week with benefits package (opportunity to receive internationally recognized certificates, access to public and private medical care, life insurance, Employee Pension Plan, sport card, 20-26 vacation days per year depending on seniority)
· A chance to learn and develop in-demand technical skills and boost your career in IT. You will receive an internationally recognized certificate in Business Intelligence industry
· Opportunity to build meaningful customer relations with the biggest companies in North America
· Friendly and collaborative work environment
· Salary range: 85k – 115k PLN yearly gross (22k- 30k USD yearly gross) + 20% for US working hours + 10% quarterly bonus
· Hybrid working system: work from home and from the office
· Full support in obtaining work permit in Poland
· Stable employment conditions with US working hours: 3:00pm-11:00pm
Job advertisement link: https://smrtr.io/4npgq
Role video link: https://www.microstrategy.com/en/careers/career-roles-videos/support-engineer
